Transit: Service Procedures
- Service is provided origin to destination.
- Vehicle may arrive 15 minutes before or after your scheduled pick up time. Please be ready!
- Driver will wait no more than 5 minutes at the curb.
- All trips must be scheduled at least 24 hours in advance and are subject to availability.
- Scheduled trips are to be cancelled at least one (1) hour prior to the time of the trip request. Any scheduled trip not cancelled within that window will be considered a no-show and will be logged as such.
- Passengers who have no-shows equal to or greater than 25% of the scheduled trips in a thirty (30) day period will be provided a written warning. In order to be subject to a warning or suspension, a passenger must have booked a minimum of three (3) trips or more in a calendar month.
- The length of a passenger’s suspension will adhere to the progressive corrective action plan: first violation in a rolling 12-month period, Verbal Warning; second, Final Warning Letter; third, 7 days; fourth, 14 days; fifth, 21 days; sixth and subsequent, 30 days. All suspension periods will begin on a Monday.
- Exceptions may be made for passengers who are unduly delayed due to medical appointments or procedures and other circumstances beyond their control.
- Appeals must be submitted in writing to Leslie Finck, Chief of Staff, by mail at 499 N. State Street, New Lexington, Ohio 43764, or by email at Leslie.Finck@perrycountyohio.gov within 14 days of notification of suspension. All passengers will be permitted to continue using service during the appeals process. See the No Show Policy and Suspension Appeals Process in the ADA Plan.
- Transportation will be provided within 100 mile radius of Perry County Transit office when available.
- Transit services may close for severe weather. Every attempt will be made to notify the passenger if a trip must be cancelled due to inclement weather or you can tune to WYBZ 107.3.
- Same day transportation may be available on a first come, first served basis and is subject to availability with additional same day service fee of $2.00.